SHIPPING & RETURNS

SHIPPING POLICY

We take a great deal of pride the quality of our delivery to you, we know how important it is that the goods you order get to you in one piece and in good time.

The vast majority of order are packed in brand new boxes and secured with high quality packing materials. but were doing your bit and try to re-use and recycle what we can.

Please see the table below for a list of delivery options we can offer.

​Service ​Spend ​Cost

​Standard Delivery (usually Royal Mail) 3-7 days​ £0.01 - £10.00  = £1.50

                                                                                                £10 - £49.99​  =  £3.50

​​                                                                                                 £50 or more  =  ​£5.50

​Special Delivery (usually Parcelforce) 1-3 days​ £0.01 - £149.99​   =  £10.00

​​                                                                                                       £150.00  =  ​Free

Custom Items may take a little longer please allow 2-3 more days 

​​RETURN & EXCHANGE POLICY​

 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


This Policy only applies to goods purchased from the The Shed Craft Works website. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:
​Gift cards


To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Andrew@theshedcraftworks.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at andrew@theshedcraftworks.com and send your item to: 29 Chalgrove Field, Freshbrook, Swindon, SN5 8QA, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 29 Chalgrove Field, Freshbrook, Swindon SN5 5DB United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.